home cat care & pet sitting services

 
 

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about us

Welcome to Mortram's Moggies home cat care and pet sitting services. My name is Zoe Mortram and as a pet owner myself, I understand that our furry companions prefer to be within their own environment, which is usually in their own home. Mortram's Moggies wants you and your moggie to be happy so I have created a service that ensures a positive experience. 

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Zoe Mortram - owner

I have over 15 years of Veterinary Nurse training and experience. I can administer oral medications where required and also cater for animals with specific medical conditions such as diabetes requiring more intensive monitoring and care.  This ensures that you have peace of mind whilst I am caring for your beloved family member from a highly trained experienced background as if they were my own!  Both you and your pet are guaranteed the highest level of care when using my service.

 

Imogen Hubbard – Qualified Veterinary Nurse

Imogen and I have worked together for the past 6 years, She is a highly qualified Veterinary Nurse with over 20years experience which ensures my clients a continuous high level of care should I not be able to visit.

She shares her home with Anna, the amazing Labrador and three rescued cats; Louise, a big fluffy cat without a tail, Leah who only has three legs and Mark. Imogen is also an assistant Beaver and Explorer Scout leader at her local church. In her spare time, Imogen enjoys catching up with friends and enjoys long walks with Anna.

 
 

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Our Services

 

DAILY CHECK-IN

Are you going on holiday? Do you hate the idea of sending your beloved puss to a cattery? Or maybe they require a daily medication due to a chronic health problem…

As Veterinary nurses, we specialise in pets with health problems which means we can monitor for any issues, administer injections/medications and react a lot faster to change than an untrained person.

Cats are very territorial animals who are very attached to their own home environment, this way your cat gets to relax in their own home without the stress of going into a cattery. Which guarantees a worry free holiday for you and your cat.


House Sitting

If you are wanting a reliable honest and trustworthy person to take care of your property as well as your pet whilst you are away then a live-in pet sitter is a great choice.

This service is ideal if you have a elderly or sick pet, an animal that requires medication or a multi pet household.

A live-in pet sitter is great for those who simply want the added security of someone staying in their own home whilst they're away. So you can enjoy your holiday knowing your pet and property are in safe hands.


general pet care

We can make sure your pet stays up to date with their monthly flea and worming treatments whilst you are away. We are more than happy to apply the flea product provided by your Veterinary surgeon so you can go away knowing their preventative treatments are being kept up to date which ensures a worry free trip.

Worming our pets can be very challenging which often leads to our beloved pet becoming stressed or anxious which is something we would like to avoid before setting off into the sunset. Luckily we have quite a lot of practice administering tablets to our not so cooperative patients. We can make sure it is administered in the correct way which means avoiding those stressful situations for you and your pet.

 

Grooming

Why not let us pamper your pet within their own home whilst you are away…

This service includes :

  • Removing knots, mats and dead hair from their coat

  • Cleaning ears

  • Trimming nails

  • Looking fabulously amazing whilst receiving lots of attention

We are also able to recommend professional grooming services within the South London area so please enquire for a list of recommendations.

We can also give you a list of recommended products that we have used on your pet which enables you to continue a grooming regime at home so your furry friend stays knot free.

A clean pet is a happy pet.

nail clipping

Sometimes our beloved pets nails get too long and need trimming. Elderly pets who may not go out as much regularly need this done. We are more than happy to do this for you in the comfort of their own home which ensures no more stressful journeys to the vets.


areas we cover

Mortram's Moggies is based in East Dulwich, South East London which means we cover areas including Camberwell, Peckham Rye, Nunhead, Crofton Park, Brockley, Lewisham, Catford, Forest Hill, Sydenham, Penge, Beckenham, Gipsy Hill and Crystal Palace.

 

 
 

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rates

 

free...

INITIAL CONSULTATION

Before your planned trip, we will arrange to meet you at your home to go through your cat’s usual routine, collect a set of house keys and discuss any  additional care that your pet may need.

 

£15...

ONCE A DAY VISITS

These visits are generally 20 minutes long which include the following :

  • Providing fresh food and water to your pet

  • Daily cleaning of food and water bowls

  • Cleaning of the litter tray

  • Playtime with lots of cuddles

  • Bringing in the mail

  • Watering a reasonable number of house plants

  • Emptying of the waste/recycling bin

  • Making sure the refuse bin is out for collection which includes bringing it back in

  • Text message or email updates of your pet with pictures 2 - 3 times a week

 

free...

GENERAL PET HEALTHCARE

If your pet is due its monthly flea and worming treatment whilst you are away then we can administer these for you. (Clients must supply these products).

 

£5 per day…

PETS REQUIRING MEDICATION

Being highly experienced Veterinary nurses, we can offer additional care for pets with special requirements. We charge an additional £5 a day for pets that require medication whilst in our care.

 

£30 per day...

BANK HOLIDAY BOOKINGS

Public and bank holidays are charged at £30 per day where only one visit is scheduled unless your pet requires extra medical care. (Additional charges apply if 2 visits are needed).

 

GARDENING WATERING SERVICE

Please give details for a estimate on this service.

 

SECURING YOUR BOOKING

To ensure your booking is confirmed, we will need to take a 50% deposit at the time of booking to secure the dates that you have requested. This gets deducted from your final bill. Payments can be made via bank transfer or cash payment.

£10...

key collection

The initial collection is free of charge, we can then keep hold of your keys in a safe and secure environment. If you prefer that keys are collected prior to each booking then charges will apply.

 

£28...

TWICE DAILY VISITS

These visits include all of the above plus the following :

  • Opening and closing of curtains in the mornings and evenings

  • Alternating lights within the house to give it the occupied look whilst you are away

If you require additional services, please do not hesitate to ask as I am more than happy to personalise my service.

 

£60 per day...

HOUSE SITTING

Here at Mortram’s Moggies we charge a daily rate for our live-in pet sitting service which requires a 3 day minimum booking period.

Your live-in pet sitter needs to be able to leave your house for a maximum of 5 hours a day to continue with other pet sitting or private duties.

(Please note - We are unable to offer this service at present). 

 

£35...

GROOMING PACKAGE

This service includes the following :

  • Removing knots, mats and dead hair from there coat

  • Cleaning ears

  • Trimming nails

 

£20...

CAT NAIL CLIPPING

 

£30...

DOG NAIL CLIPPING

No more stressful journeys to the vets, all can be done in the comfort of your own home.

CANCELLATION CHARGES

We understand that things happen that cause plans to change. Once we have scheduled and confirmed your booking, a fee may apply for cancellations to compensate pet sitters for time they set aside for your booking.

If cancellations occur within 3 days of your booking, then no charges apply. Cancellations made in less than 3 days will be subject to a 50% cancellation fee.

 
 

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happy customers

The highest standards... The happiest customers... Hear what our clients are saying about Mortram's Moggies. Below are just a few testimonials of our happy cats that we’ve been looking after over the years and will continue to do so.

Our boy Boris is a shy lad. In fact he is petrified of most people. But he just loves Zoe because she takes such good care of him when we are away. Zoe texts me each time she visits and sends me pictures of him so I know he’s OK. Thank goodness we found her, it means we can go away without worrying which means a lot!
— Polly Deadman
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We discovered Zoe through our local vets and she’s been a god send! She has been brilliant at looking after Rosie whilst we’ve been away and I always feel at ease knowing she’s popping in every day to check on her, and the house. Nothing’s too much trouble and she’s even watered our plants so that they’re also cared for. I highly recommend Mortram’s Moggies!
— Gedi Campbell
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Finding Zoe has been liberating for us as it’s meant we can go away feeling happy and assured that our cats are in good hands. It’s also great to have someone to keep an eye on the house. Her connection to our vet means we know they will be taken care of in case of emergency. We trust Zoe with the Crown Jewels - cats (Maddy and Monty) and home - and she never lets us down.
— Leanne Spenser
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I’m feel completely at ease when Zoe is looking after my cat Mittens. She keeps me updated without me even asking and I can see the affection Zoe has for her. What’s more I come back to a very happy cat every time! Xx
— Anna Cooper
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Zoe has taken fantastic care of my cat Missy for a number of years now. It’s been hugely reassuring having an experienced veterinary nurse looking after them, especially when they’ve been ill. It means I’ve been able to leave them knowing they will be in great hands, and I don’t have to worry. Very happy to recommend Zoe’s services as a cat sitter.
— Martha Henson
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I would not hesitate to highly recommend Zoe and her team at Mortram’s Moggies. I can be away from home with work for days, even weeks, sometimes at very short notice. Zoe has always been there to provide professional care and excellent communication while I am away. It gives me such great peace of mind that my pet ‘Monkey’ is being so well looked after and cared for.
— Alan Boyd
 
 

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privacy policy

Our Commitment To Privacy 

Mortram’s Moggies is committed to protecting your privacy. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. 

 

The Information We collect 

This notice applies to all information collected or submitted on this website. Mortram’s Moggies is the sole owner of the information collected on this website. The types of personal information collected are: 

  • Name 
  • Address 
  • Email address 
  • Phone number 

 

Use Of Your Information 

We may use your information to notify you about changes to the functionality of our website or to send you offers or information which we think you may be interested in. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We will never sell, trade or rent information about you to others. If at any time you decide you no longer want to be contacted by us, please contact us and we will remove you from our database.

 

Security 

As required by the Data Protection Act 1998, we follow strict security procedures and take appropriate measures to ensure that the information about you is not disclosed to a third party without your permission and to prevent unauthorised access to it. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. 

 

Cookies 

A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. 

 

Log Files 

Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and tracks a user’s movements throughout the site. This information is not linked to personally identifiable information. 

 

Legal Disclaimer 

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website. 

 

Questions 

Should you have any questions or concerns about these privacy policies, please contact us. 

 
 

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terms & Conditions

For the purposes of this contract, Mortram’s Moggies and/or their representatives will be referred to as PET SITTER and the Pet Owner will be referred to as OWNER. The parties herein agree to the following terms and conditions:

 

1. Bookings and Payment

a) Cash and Bank Transfer payments are accepted.

b) Cash Payment for all subsequent pet sits will be paid in full and left in a conspicuous place for the Pet Sitter prior to or for the first visit. Bank Transfer must be paid in full prior to first visit.

c) If Owner plans to lengthen their trip they must make contact with Pet Sitter a minimum of 12 hours in advance of last Pet Sit. Owner agrees to pay all additional fees incurred promptly upon their return.

d) If Owner returns early they must make contact with the Pet Sitter a minimum of 12 hours prior to cancelling future visits in order for the remaining fees to be reimbursed.

e) If for any reason the Pet Sitter has to cancel the contract, all fees paid will be reimbursed, and Pet Sitter is not in any way liable for the Pet Owner having to make other arrangements regarding pet care.

                   

2. During Pet/House Sitting Period and Dog Walking

a) While the pet sitter will make all attempts to provide the animal with optimal care and welfare, the pet sitter will not be responsible or liable under any circumstance for any accident, injury, disease or death to the animal while the animal is in the care of the pet sitter.

b) Pet Sitter will not be liable for the injury, disappearance, death, or fines of any Pet with unsupervised access to the outdoors. Pet Sitter accepts no responsibility for security of the premises or loss if other individuals have access to the home during the term of this agreement. Owner is to notify Pet Sitter if anyone else has keys or access to Owner’s property other than Pet Sitter during the time the Pet Sitter is caring for Owner’s home and Pet(s).

c) Pet Sitter is not liable for pets that are left outside or may escape when Pet Sitter is not in attendance.

d) For House Sitting services, the Owner agrees to provide power, water, and heating for the duration of the stay.

e) It is expressly understood that Pet Sitter shall not be held responsible for any damage to client’s property, or that of others, caused by client’s Pets during the period.

f) Pet Sitter shall not be held liable for damage done by Pet to either the interior or exterior of home when Pet Sitter is not there.

g) The Pet Owner will supply to the Pet Sitter with appropriate food and any medication that the animal will require while it is in the care of the Pet Sitter

h) Pet Sitter is not responsible for damage incurred by Pet escaping because of a faulty leash/collar or a collar that is not properly fitting.

i) This agreement is valid for all future visits until a new agreement is signed. Pet Sitter reserves the right to terminate this agreement at any time, at its sole discretion; likewise, client may terminate this agreement at any time.

j) The Owner acknowledges that the Pet Sitter may be responsible for multiple animals at any one time.

k) During all assignments, Pet Sits will only be undertaken by Mortram’s Moggies owner or employees, unless prearranged with client.

l) You must before handing over the assignment to your Pet Sitter make sure they have been given full written details and instructions on care of your Pet and the house (if house sitting). Neither we nor the Pet Sitters will be responsible if full written instructions on the assignment are not given in advance.

                   

3. Emergencies

a) If a medical emergency arises for the Pet, the Pet Sitter will make every effort to contact the Owner but if time is of the essence Owner authorizes Pet Sitter to seek medical services at the closest Veterinary Clinic, unless other instructions are described. Owner agrees to indemnify the Pet Sitter for all services rendered by Veterinarian necessary during their absence.

b) It is the responsibility of the Pet Owner to obtain any necessary insurance for the animal while it is in the care of the Pet carer.

c) In the event of inclement weather or natural disasters, the Pet Sitter will use their best judgment in caring for the Pet.

d) If a problem arises such as a pipe rupture, flooding, earthquake, fire, break in, animal destroying fence etc., Pet Sitter will make every effort to contact Owner and follow their instructions. If the Owner cannot be reached or immediate action is necessary for the health, safety and welfare of the Pet(s), the Owner authorizes Pet Sitter to make any repairs deemed necessary by the Pet Sitter. The Owner agrees to indemnify the Pet Sitter for all expenses incurred for repair of property and will hold Pet Sitter blameless for work done by other.

 

4. Privacy, Confidentiality and Restraint of Trade

a) Due to the nature of our business, we need to obtain some personal information to ensure we can provide the best care for your pets, and your belongings (i.e property) while you are absent. We abide by the Data Protection Act.

b) The client agrees not to book, employ or pay any contracted Mortram’s Moggies employee, other than through Mortram’s Moggies.

c) All Intellectual Property produced by Mortram’s Moggies is copyrighted whether tangible or intangible.

 

 

 
 

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CONTACT US

Want to know more about our pet care services… Get in touch with Mortram's Moggies now. We will look forward to meeting you and your moggie soon!

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